Everything you do affects the sale. How you look How you act What you say How you say it Your body language All either take you a step closer or a step further away from the sale. …
NO EXCUSES
Never blame others. Blame no one but yourself. Accept total responsibility. If you accept responsibility, you are in a position to do something about it. There are no excuses. We …
Expect Rejection
REJECTION IS PART OF EVERY SALE. EXPECT IT BUT DON'T ACCEPT IT. Give up the sale to gain a customer. Best way to build rapport: Ask questions on a subject that the customer is an expert …
Kiss of Death
Don't answer someone else's question for them! It's the kiss of death in sales to ask for the business then not allow the customer the opportunity to respond. This is commonly referred as "fear …
Question Types
Know your customer. Ask Questions. Open Ended Questions - Designed to give us maximum information. (essay answers) Closed Ended Questions - Provide limited information but as important. …
IBD’s Ten Secrets to Success
Investor’s Business Daily has spent years analyzing leaders and successful people in all walks of life. Most have 10 traits that, when combined, can turn dreams into reality. HOW YOU THINK IS …