The team that controls the ball, controls the game!" Vince Lombardi You need to be in control of the sales process from beginning to the end. What happens when sports teams lose control of the …
Brag Book
What is brag book or evidence manual? It is a book or a binder you can put together to show your customers while they are waiting. It may contain: Positive letters, testimonials from customers …
Purpose
Know Your WWH: What - Why - How If you know the answers to these questions for every step of the sale, you will pretty much guarantee your success: What am I trying to accomplish? Why do I …
Foundation
ALWAYS BE PREPARED! That's the foundation of you career in selling cars. You can't build your business without a foundation. You can't have a strong business with a weak foundation. What am I …
Sales Process Step 10: Follow up
Contacting your customers within 24 hours of delivery, providing additional support if/when necessary and obtaining referrals for additional business are all crucial to your success. Although your …
Sales Process Step 9: Deliver
Congratulations! You have made the sale, your customer is in finance office signing papers. What do you do next? Get the sold vehicle ready for delivery. New and pre-owned cars have different …