When you receive a lead, you should always look for information you can use to establish rapport with the customer who sent the inquiry. It only takes two minutes to find out the information …
First Email Response to Internet Leads
What should your first email to an internet lead look like? What are you trying to accomplish? To get and keep your customer's attention, get him engaged and and reply back to you. How are …
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Internet Sales
Since the late 90's our use of internet grew by leaps and bounds. Car Dealers response to growing use of the internet as a shopping and communication medium varied and changed quite a bit from the …
Setting Appointments on the Phone
Phone is your cash register. Every time it rings you have an opportunity to make money. You are much better off working a phone appointment than a walk-in customer. You already had a conversation …
Feel Felt Found
The Feel - Felt - Found technique is another way to handle objections in three steps. Simply when your customer brings up an objection you tell the "I understand how you feel." "We've had …
System
Here is some old school wisdom. form an author unknown. (Probably a horse trader) Read and ponder. I don't know. I'll try. If I could, would ya? K.I.S.S.: Keep it simple, …